If you need any assistance with your account, understanding our promotions, how to play a game, or any other related issues, please contact a member of our professional, friendly and well-trained Customer Service Team. We are at your service from 7 am to 3 am GMT. The easiest way to receive help while surfing the website using our Live Chat between 9 am and 2.30 am GMT.
Please keep your username or chat name handy to ensure prompt service plus any other relevant information to your query, such as:
- Your Account Number
- Game – Bingo or a specific Mini-Game
- The name of the room you were playing in
- Game Play ID (if known and if the problem relates to a specific game)
- The Time of the problem
- A description of the problem (detailing a specific prize, bet or win amount)
Our email address is firstname.lastname@example.org
You can also email us if you have any feedback, this is yet another way to continually improve and provide the best service possible.
UK Freephone: 0800 484 0044 (from a mobile call 800 484 0044)
International: +44 (0)203 727 3916