Contact Us

If you need any assistance with your account, understanding our promotions, how to play a game, or any other related issues, please contact a member of our professional, friendly and well-trained Customer Service Team. We are at your service from 7 am to 3 am GMT. The easiest way to receive help while surfing the website using our Live Chat between 9 am and 2.30 am GMT.

Please keep your username or chat name handy to ensure prompt service plus any other relevant information to your query, such as:

  • Your Account Number
  • Game – Bingo or a specific Mini-Game
  • The name of the room you were playing in
  • Game Play ID (if known and if the problem relates to a specific game)
  • The Time of the problem
  • A description of the problem (detailing a specific prize, bet or win amount)


Our email address is
You can also email us if you have any feedback, this is yet another way to continually improve and provide the best service possible.


UK Freephone: 0800 484 0044 (from a mobile call 800 484 0044)

International: +44 (0)203 727 3916