Responsible Gambling

OUR COMMITMENT TO RESPONSIBLE GAMBLING

We want our players to have fun while gaming at Vernons, so we encourage you to gamble responsibly at all times. Gambling should be fun. Borrowing money to play, spending more than you can afford or using money set aside for other purposes is unwise and can lead to significant problems for yourself and others around you.

Are you in control?

The Vernons team wants players to be safe with their gaming and wise with the way they play. As such we have a list of questions, courtesy of GamCare, to help establish if gambling is becoming a problem for you: -

Have others ever criticised your gambling?

Have you ever lied to cover up the amount of money or time you have gambled?

Do arguments, frustrations or disappointments make you want to gamble?

Do you gamble alone for long periods?

Do you stay away from work, college or school to gamble?

Do you gamble to escape from a boring or unhappy life?

Are you reluctant to spend 'gambling money' on anything else?

Have you lost interest in your family, friends or pastimes due to gambling?

After losing, do you feel you must try and win back your losses as soon as possible?

If you run out of money when gambling, do you feel lost and in despair and need to gamble again as soon as possible?

Do you gamble until your last penny is gone?

Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?

Do you feel depressed or even suicidal because of your gambling?

If you answered yes to even one of the above questions, it might be time to seek advice to be sure you can control your gambling. To speak to someone about this, visit the GamCare Website or call their confidential Helpline on 0808 8020 133.


Getting Assistance

Listed below are some Gambling Addiction help agencies which may assist you to cope with a gambling problem. You may also be able to find more help via local organizations listed in your telephone book, or by consulting your doctor or visiting your local community centre.

GamCare

http://www.gamcare.org.uk
Tel: 0808 8020 133
Email: info@gamcare.org.uk
Alternatively, if you would like to chat to Gamcare staff or other people who are concerned with their gambling difficulties, you can now take part in the Gamcare Forum.

Gamblers Anonymous

http://www.gamblersanonymous.org.uk

Gordon House Association

Gambling Therapy offers a multilingual service currently spanning twenty eight languages; making the option of help and support by email global and accessible should your first language not be English. Service is available to anyone living outside of Great Britain with a gambling problem or those affected by gambling through someone close to them.
www.gamblingtherapy.org
Email: www.gamblingtherapy.org/en-GB/Email.aspx

Gam-Anon

Gam-Anon at www.gamanon.org.uk or on 08700 50 88 80. Gam-Anon deals specifically with friends or family of people who have issues with their gambling.

The Samaritans

Contact the Samaritans at www.samaritans.org.uk or on 08457 90 90 90 (UK)

If you are looking for information and advice on Dealing With Debt, you can speak to:

Citizens Advice at www.citizensadvice.org.uk.

The National Debt Helpline at www.nationaldebtline.org or on 0808 808 4000.


Managing your Playing?

We advise that you draw up and stick to a budget plan for your gambling expenditure. Even frequent gamblers will benefit from knowing exactly how much they can afford to spend and how often. It is vital to stick to this budget, as even a small overspend could be the start of a slippery slope. You can even self-exclude yourself for a period to control your spending.

You can also view your bet and deposits history from the "My Account" section of our website. This can help you to keep an eye on your activity on the site and make sensible decisions about your gameplay.

We strongly recommend that you keep your username and password secure and private at all times to prevent any unauthorised access to your account. You can check what date and time you last logged in at by visiting the My Account summary area of the website, where you can see the last login time and IP address of your last login, so you can see if anyone else logged in without your permission.

The "My Account" area of the website gives you access to a number of tools which can help you to manage your playing:


Deposit Limits

You can set daily, weekly or monthly limits on how much you can deposit to your account either by visiting the “Responsible Gambling” area of “My Account” or by contacting Customer Care. Simply email bingosupport@vernons.com, or call 0800 484 0044 (+44 (0)203 727 3916 from outside the UK). We are available 24 hours a day, 7 days a week.

Any reduction of your deposit limits will take effect immediately. However, any increase of your limits will take a minimum of 24 hours and you will be required to reconfirm your decision before it takes effect.


Session Checks

You can set reminders for how long you have been playing games at our site. These reminders will pop-up at intervals set by you, allowing you to choose to continue or stop your play at that time. These reminders can be set from within the “Responsible Gambling” area of “My Account”.


Time Out

We offer a time-out facility where you can temporarily block your access to our games and prevent yourself from depositing to your account. You will still be able to login to the service to access your bet, deposit, and withdrawal histories, along with being able to withdraw any of your funds. You can set the length of your time-out as you choose, from a minimum of 24 hours right through to a maximum of 6 weeks. You can do this by visiting the “Responsible Gambling” area of “My Account” or contacting our Customer Care department by emailing bingosupport@vernons.com, or by calling 0800 484 0044 (+44 (0)203 727 3916 from outside the UK). We are available 24 hours a day, 7 days a week.


Self-Exclusion

We offer self-exclusion facilities where you can exclude yourself from our games for any period from 6 months, 1 year, two years, or as long as you want. You can do this by visiting the “Responsible Gambling” area of “My Account” or contacting our Customer Care department by emailing bingosupport@vernons.com, or by calling 0800 484 0044 (+44 (0)203 727 3916 from outside the UK). We are available 24 hours a day, 7 days a week.

Alternatively you can write to us at;

Vernons,
NetplayTV Group Limited
PO Box 356
St Peter Port
Guernsey
GY1 3XQ

When you self-exclude, we will take steps to make sure that you cannot access your account, make deposits, make bets, or access your account. We will also ensure that you cannot re-register with us whatsoever, and we will ensure that we will not send you any promotional material during your period of exclusion.

We also recommend that any player self-excluding should make use of available blocking software, such as Gamblock (www.gamblock.com) to prevent them from accessing other gambling websites.

We also would like to encourage you to extend your self-exclusion status to any other gambling organisations or websites that you may frequent.


18 and over only

It is illegal for anyone under 18 to open an account or to play on Vernons. We don't encourage anyone under 18 to visit our site - in fact; we even have software to stop under 18s from joining. Just so you know, we even use a third party to verify that you are over 18, strictly for the purposes of avoiding any unlawful betting. If we are in any doubt as to the age of any customer, accounts may be suspended whilst any investigation is in progress. If you do have young people around you, please make sure that you keep your username and password confidential. We ask that all our customers be vigilant in preventing any misuse of their account by persons under the age of 18.


Filtering Programs

There are several computer applications that parents or guardians can avail of to monitor or restrict their computer’s access to the Internet. We recommend the use of the following as a good starting point for any concerned parent or guardian: -

Net Nanny
Net Nanny web filtering software can help to protect children or minors against many forms of inappropriate Internet content. You can learn more by visiting www.netnanny.com.

Cybersitter
Cybersitter is another web filtering program that allows you to add specific sites to block against underage access. You can learn more by visiting www.cybersitter.com.


Responsible Advertising

We follow a code of practice that seeks to avoid targeting under age people with advertising material. This includes, for example, avoiding television advertisements in programmes that have more than a specified proportion of underage viewers, and avoiding the siting of posters near to school gates. No co-sponsorship takes place between NetPlay and companies that have particular appeal to minors.


Complaints

If you have any complaints about the Service(s), please contact the Customer Services department in the first instance by emailing bingosupport@vernons.com. If your complaint is not resolved by the support team you can escalate your complaint by contacting the Customer Support Manager, Shawn Pareima, by emailing complaints@vernons.com, or by writing to NetPlay TV Group Ltd, PO Box 356, St Peter Port, Guernsey, GY1 3XQ within two weeks of any incident. We will endeavour to respond within 3 weeks of receipt of your communication.

For players in the United Kingdom we have appointed eCOGRA (www.eCOGRA.org) as our Alternative Dispute Resolution provider (“ADR”). You have free right of access to them as an ADR provider should you remain unsatisfied with the results of our complaints procedure above. You can refer your dispute to eCOGRA as soon as possible once you receive our final decision. More information regarding eCOGRA’S dispute resolution services can be found at http://www.ecogra.org/srs/policies_procedures.php. A dispute resolution form can be obtained at http://www.ecogra.org/srs/dispute.php. You can appeal any decision of eCogra to the courts of England.

If you are not from the United Kingdom and your complaint is not resolved and you wish to take the matter further you can do so by making a complaint to our regulator AGCC (info@agcc.org) directly and they will investigate the matter in accordance with their own regulations (www.gamblingcontrol.org). AGCC is the final arbitrator and they will always have recourse to the courts in Alderney whose decision will be binding. You can appeal any decision of the AGCC to the courts of Alderney.

Complaints can also be channelled to eCOGRA or the AGCC through the use of the European Online Dispute Resolution platform, which allows customers another way to file, respond to, and handle their dispute.

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